Health and Care at Home is keeping fully up to date with developments relating to the continued spread of Coronavirus (COVID-19) across the UK.
How to get in touch
Our office remains open and our team can be contacted on the following telephone numbers:
- Truro (01872) 228377
- Falmouth (01326) 450199
- Newquay (01637) 838600
- Bodmin (01208) 822030
- St Austell (01726) 839525
- Redruth (01209) 206277
- Penzance (01736) 780711
In line with Government advice and guidelines, and the effects of Covid-19, our staff may work remotely from time to time. However, we will continue to answer calls and reply to messages and emails as usual.
We can be contacted via email at the following address’:
Health and Care at Home COVID-19 Statement
Health and Care at Home is well equipped and kept fully up to date of developments relating to the continued spread of Coronavirus (COVID-19) across the UK. We are routinely monitoring developments, reviewing our protocols, and preparing appropriate responses as the situation evolves. Health and Care at Home is committed to ensuring all steps are taken to protect the health and wellbeing of all of our colleagues and customers.
Health and Care at Home continues to work closely alongside the NHS, Local Authority and the Care Quality Commission (CQC) in order to protect colleagues and customers and maintain service delivery. Our Business Continuity Plan is continuously under review, in preparation for a possible escalation of the outbreak.
Advice during coronavirus
We are currently experiencing a period of sustained transmission of coronavirus. This means that cases of coronavirus are continuing to rise across the UK.
The best way to prevent infection and spread of the disease is to be vigilant and to make every effort to avoid exposure to it. You can help to prevent the spread of any respiratory outbreak by doing the following:
- Wash your hands often with soap and water for at least 20 seconds.
- Always wash your hands when you get home or go into your place of work.
- Use hand sanitiser gel if soap and water are not available.
- Cover your cough or sneeze with a tissue, then throw the tissue in the bin straight away, or sneeze into the bend of your elbow, then wash your hands.
- Avoid close contact with persons who have respiratory illness symptoms.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Clean and disinfect frequently touched objects and surfaces.
- Cover your face by wearing a face covering in enclosed spaces
- Make space by staying at least 2 metres apart – or 1 metre with a face covering or other precautions.
- If you have coronavirus symptoms, stay at home (unless you are attending a test site) and book a free NHS test to check if you believe have coronavirus.
- If you are asked to self-isolate please follow the advice from the test and trace service in your area.
- If a member of staff has a positive confirmed diagnosis of coronavirus Health and Care at Home will prepare a list of all customers and staff the affected person has been in contact with for at least the previous 48 hours. We will fully co-operate with local test and trace services and contact customers or their representatives where this is appropriate.
Health and Care at Home support during coronavirus
At Health and Care at Home we will continue to provide the highest level of care and support our customers expect during the coronavirus pandemic. We follow UK government guidance to ensure we protect our customers and our staff.
There are a number of measures we have taken to ensure we protect our customers, our staff and members of the public including (but not limited to):
- All Health and Care at Home Offices have a COVID-19 office risk assessment in place in accordance with government and HSE guidance.
- All Health and Care at Home staff wear Personal Protective Equipment in accordance with government guidance. In England the guidance followed is Personal protective equipment (PPE) – resource for care workers delivering homecare (domiciliary care) during sustained COVID-19 transmission in the UK.
- Our office is the responsibility of the University of Plymouth and it complies with five steps to safer working together to evidence they are staying COVID-19 secure in 2020.
- The University of Plymouth ensure our office space remains up to date with and follows current guidance.
- Health and Care at Home has a Business Continuity Plan in place which includes COVID-19 specific measures where disruption could occur.
For those who need to travel, please ensure you are up to date with current COVID-19 guidance for your area.
Useful links to further up to date information
For the most up to date information you can visit The Department of Health and Social Care or see the below links for various official sources.