Dr Clive Acraman - CEO
Hello, as one of the most qualified social care practitioners in the UK I have held leadership positions in Community Health and Social Care Organisations for the last 30 years. I left the NHS in 2014 because I believed patients and people who use public services were being let down, viewed as 'beds' not people and being dehumanised.
Further, while I appreciated the skills and talents of the teams I led and the individual practitioners I worked alongside, I was frustrated because I was unable to provide them with the rewards they deserved or allow them the time required to provide a quality services alongside the people we served. Since 2016 I have worked hard to achieve a solution for people who use services, and those who provide them. Health and Care at Home Limited is that solution.
My expertise in Personalised Care and Support Planning spans two decades. Further, I am an appreciative leader who understands that staff who feel valued and are well rewarded provide services with compassion, respect and dignity. Our staff are well looked after and in turn our services are of the highest quality.
Alexandra (Alex) Greenaway - Registered Manager
Hello, I have worked in community care-based settings for over 8 years. I began my career as a carer and worked hard to gain qualifications that complement my experience. In doing so I gained a Level 3 Diploma in Health and care and most recently a Level 5 Higher National Diploma for Leadership in Health and Social Care. This enables me to lead by putting the theory I have learned in to practice. I am a supportive and appreciative leader who believes that our customers and staff hold equal importance. Caring for all the people who work in, or receive a service from us, is my priority. By ensuring that all our staff and customers are listened to I am able to understand what is important to people and how they wish to be supported. This approach provides assurance for all that the highest quality of care and support is provided and maintained. I firmly believe that customer satisfaction, and relationships, are built on a solid, inclusive foundation.
In terms of Regulation and Meeting all standards expected by the Care Quality Commission it is a central part of my role to enable the organisation to move from a ‘Good’ rating to ‘Outstanding’.
Jade Fullwood - Care Coordinator
I have worked in the care industry for 12 years, my journey has provided me the opportunity to work in community based domiciliary care services, days centres for people living with a learning disability, care homes for older people and supporting individuals living with learning disabilities on a one to one basis at home and in community settings.
My continued professional development is important to me. I gained my first qualification in Health and Care, an NVQ Level 2 in in 2008, I gained a level 3 Diploma in health and social care in 2012. And a Level 5 Diploma in Health and Social Care in 2014. I am currently studying for a BTEC Level 4 Diploma in Management’ with an expected graduation date of September 2020
I have a genuine desire to help people and have always fought for equal opportunities and social justice. I believe that every person counts and we are all important, staff, customers, families and communities.
Health and Care at Home’s commitment to caring for its employees as well as it cares for the people who use its services is very important to me, it is the heart of creating a great place to work.
Kelly Rathbone - Office Manager
I have nine years’ experience of working in the care sector. My first role was that of a Care Assistant, providing care and support for people in their own home. Once I had gained knowledge and skills through experience, I was offered a senior position in a Residential Home, in Netherton, in the West Midlands. Here we specialised in care for older people living with dementia. This role gave me the opportunity gain a level 2 qualification Dementia Care and therefore a better understanding of my position. My next role was to assist with managing a 72 bedded Nursing Home in Birmingham. Eager to continue my learning I gained a level 5 qualification in Health and Social Care Management allowing me to become Manager of a Step-Down Unit specialising in a 6 week rehabilitation (reablement) programme, enabling people to return safely to their own home. Consequently, I returned to the Nursing Home as Manager, with a Clinical Lead working alongside me./p>
In November 2017 I made the decision to move to Cornwall where I began a new role as a Legal Secretary with a firm of solicitors. My career pathway was further enhanced as this allowed me to look after the estate of a person for whom the company held Lasting Power of Attorney. Working alongside this person and the team at Health and Care at Home I learned first-hand of the high-quality service our customer was receiving. When the position of Office Manager (I now hold) was advertised, I knew it was my opportunity to return to the care sector, where my heart is. My passion and commitment to my personal development was recognised by Health and Care at Home who are supporting me to study for a STEP (The Society of Trust and Estate Practitioners) qualification. Once qualified I will be in a position to professionally advise our potential customers on their Trust and Estate Management.
Linda Retallick - Non Executive Director Nursing & Clinical Services
I worked as a hospital Matron for several years across 3 Community Hospitals in Cornwall, my previous roles as staff nurse, ward Sister and a Nurse Representative on the Board’s Professional Executive Committee has widened my knowledge and skills and provided opportunities to further develop staff and improve Patient Experience.
I believe that Nursing is a privileged position in supporting people through a time in their lives where help is needed, whether this be physical, psychological, spiritual or social by working together to achieve their desired goals however great or small. Maintaining and improving standards are key to good care through effective leadership, communications, i.e. listening, observing and continually developing the skills and professionalism of staff in order to best support individual needs.
My passion for staff development has led me to join the University of Plymouth School of Nursing and Midwifery as a Clinical Skills Demonstrator. This role enables me to support students on their professional journey while also maintaining my own skills competence and developing my teaching skills.
As a Non Executive Board Member of Health and Care at Home I take responsibility for clinical governance, effectiveness and nursing services.
Ian Harris - Non Executive Director Finance
Ian has a wealth of experience and expertise in both corporate and charitable sectors. Having run a well-reputed financial services company for 20 years, he is now at a stage in life where he can share some of that experience and bring his expertise to Health & Care at Home. Ian is a well-respected member of the Cornish Business community as well as an experienced Non-Executive Director and Chairman who will help to connect health care to business.
Simon Gill - Non Executive Director Governance & Safeguarding
Simon has broad academic and business experience, developed in a large and small business and through research.
An engineering degree and an interest in safety led Simon to aircraft manufacturer Airbus where he managed a team advising on the safe and efficient maintenance of aircraft, developing and implementing safety improvement processes and coordinating research. Simon trained airlines, maintenance organisations and regulators worldwide, was Airbus’ representative on various committees and presented at international conferences.
Completing a psychology-based PhD Simon developed techniques to optimise safety, focusing specifically upon human factors which form the basis of proposed changes to European aviation regulation. For the last ten years he has operated as an consultant advising companies on aircraft safety, risk, human factors and resilience within and outside of the UK.
During this time, Simon has also grown an award-winning property business with an average turnover in excess of £1M over the past nine years. PSG Cornwall is now locally the market-leading provider of conveyancing searches as well as energy performance certificates and all things property. This was achieved despite the challenging property market through effective change management, strong leadership, good financial management and proactive marketing.
As a business coach for Oxford Innovation, Simon shared this experience with other high growth businesses and also managed one of Europe's largest Business Plan Competitions, ignite with a chance to win over £100,000.
Directorship of the social enterprise, The Safeguarding Community represents a combination of these skills and experiences. This company delivers improvements aviation, health and social care through the implementation of effective risk and safety management systems supported by comprehensive change management techniques.
Simon's experience is proving hugely beneficial to our approach to Risk Management and Resilience