Dr Clive Acraman - CEO
Hello, as one of the most qualified social care practitioners in the UK I have held leadership positions in Community Health and Social Care Organisations for the last 30 years. I left the NHS in 2014 because I believed patients and people who use public services were being let down, viewed as 'beds' not people and being dehumanised.
Further, while I appreciated the skills and talents of the teams I led and the individual practitioners I worked alongside, I was frustrated because I was unable to provide them with the rewards they deserved or allow them the time required to provide a quality services alongside the people we served. Since 2016 I have worked hard to achieve a solution for people who use services, and those who provide them. Health and Care at Home Limited is that solution.
My expertise in Personalised Care and Support Planning spans two decades. Further, I am an appreciative leader who understands that staff who feel valued and are well rewarded provide services with compassion, respect and dignity. Our staff are well looked after and in turn our services are of the highest quality.
Alexandra (Alex) Greenaway - Registered Manager
Hello, I have worked in community care-based settings for over 8 years. I began my career as a carer and worked hard to gain qualifications that complement my experience. In doing so I gained a Level 3 Diploma in Health and care and most recently a Level 5 Higher National Diploma for Leadership in Health and Social Care. This enables me to lead by putting the theory I have learned in to practice. I am a supportive and appreciative leader who believes that our customers and staff hold equal importance. Caring for all the people who work in, or receive a service from us, is my priority. By ensuring that all our staff and customers are listened to I am able to understand what is important to people and how they wish to be supported. This approach provides assurance for all that the highest quality of care and support is provided and maintained. I firmly believe that customer satisfaction, and relationships, are built on a solid, inclusive foundation.
In terms of Regulation and Meeting all standards expected by the Care Quality Commission it is a central part of my role to enable the organisation to move from a ‘Good’ rating to ‘Outstanding’.
Louise Starkey - Office Manager
Hello, during my career I have been fortunate to work in both the private and public sectors, gaining seven years’ experience of working in the NHS. My first role in the NHS was that of Executive Assistant to the Chief Executive & Chairman of a very well know Foundation Trust in London. This served me well as an introduction to healthcare and gave me the opportunity to learn about leadership in a large Hospital.
From this position I was supported to move into a Project and Change Management role. I undertook a PRINCE2 qualification, a globally recognised qualification, endorsed by the UK government as best practice for project management and was exposed to the complex reality of managing a large NHS Hospital.
I thoroughly enjoyed the challenge of project management within this prestigious site and after 3 successful years I was asked to join a Clinical Commissioning Group (CCG) in West Hertfordshire. The CCG asked me to help with the implementation of an innovative project called ‘Your Care, Your Future’. In this role I engaged with a range of people including patients, health and social care staff, local residents, voluntary organisations and a number of other stakeholders and interested people. This project taught me many lessons on engagement and truly listening to people who use services, as well as those who provide them, to implement meaningful and sustainable change.
Linda Retallick - Non Executive Director Nursing & Clinical Services
I worked as a hospital Matron for several years across 3 Community Hospitals in Cornwall, my previous roles as staff nurse, ward Sister and a Nurse Representative on the Board’s Professional Executive Committee has widened my knowledge and skills and provided opportunities to further develop staff and improve Patient Experience.
I believe that Nursing is a privileged position in supporting people through a time in their lives where help is needed, whether this be physical, psychological, spiritual or social by working together to achieve their desired goals however great or small. Maintaining and improving standards are key to good care through effective leadership, communications, i.e. listening, observing and continually developing the skills and professionalism of staff in order to best support individual needs.
My passion for staff development has led me to join the University of Plymouth School of Nursing and Midwifery as a Clinical Skills Demonstrator. This role enables me to support students on their professional journey while also maintaining my own skills competence and developing my teaching skills.
As a Non Executive Board Member of Health and Care at Home I take responsibility for clinical governance, effectiveness and nursing services.
Ian Harris - Non Executive Director Finance
Ian has a wealth of experience and expertise in both corporate and charitable sectors. Having run a well-reputed financial services company for 20 years, he is now at a stage in life where he can share some of that experience and bring his expertise to Health & Care at Home. Ian is a well-respected member of the Cornish Business community as well as an experienced Non-Executive Director and Chairman who will help to connect health care to business.
Simon Gill - Non Executive Director Governance & Safeguarding
Simon has broad academic and business experience, developed in a large and small business and through research.
An engineering degree and an interest in safety led Simon to aircraft manufacturer Airbus where he managed a team advising on the safe and efficient maintenance of aircraft, developing and implementing safety improvement processes and coordinating research. Simon trained airlines, maintenance organisations and regulators worldwide, was Airbus’ representative on various committees and presented at international conferences.
Completing a psychology-based PhD Simon developed techniques to optimise safety, focusing specifically upon human factors which form the basis of proposed changes to European aviation regulation. For the last ten years he has operated as an consultant advising companies on aircraft safety, risk, human factors and resilience within and outside of the UK.
During this time, Simon has also grown an award-winning property business with an average turnover in excess of £1M over the past nine years. PSG Cornwall is now locally the market-leading provider of conveyancing searches as well as energy performance certificates and all things property. This was achieved despite the challenging property market through effective change management, strong leadership, good financial management and proactive marketing.
As a business coach for Oxford Innovation, Simon shared this experience with other high growth businesses and also managed one of Europe's largest Business Plan Competitions, ignite with a chance to win over £100,000.
Directorship of the social enterprise, The Safeguarding Community represents a combination of these skills and experiences. This company delivers improvements aviation, health and social care through the implementation of effective risk and safety management systems supported by comprehensive change management techniques.
Simon's experience is proving hugely beneficial to our approach to Risk Management and Resilience